From the Blog

Liz Caradonna responded to my post about self-promotion for amateur performers. Her response is great; go read.

Liz’s point is that the “asshole strategy” is rarely a conscious strategy per se.

If someone can explain to me “this is our marketing strategy because ______,” and reference some insight, some rationale and preferably some demonstrated results from the strategy they chose, I will gladly excuse them from this public outing, and would give serious consideration to their argument that in certain situations you have to be an insufferable douche to get fans.

My guess is that the typical improv group on Facebook cannot actually make that argument and back it up. They are not doing this because they’ve made a serious inquiry into a variety of marketing strategies, considered the cost and ROI, and settled on spamming their friends because they concluded that this would be the most efficient or effective thing to do, instead of or in addition to any of the other possible approaches to marketing (both assholey and otherwise).

This is likely true. I have a habit of ascribing good intentions to just about everyone. But it’s plausible that most people who spam Facebook haven’t given the costs and merits the same thought Liz or I do.

I maintain that the message-blast or invite-all has merit in certain circumstances (and I think Liz ultimately agrees). Here are some examples:


  • A brand new group forming. No one knows you exist yet. Announcing your presence to the world is reasonable.


  • A sea change in an established group. If the format of your weekly show undergoes some transformation that merits a fresh look, this is worth reaching for a new audience.


  • A big opportunity. You’re performing in a special venue, or with a famous act. It’s such a big deal that people who wouldn’t normally be interested might have their curiosity peaked.

Liz lists some questions that a group should ask themselves before they engage in any marketing plan, message-blast or no:

1. Aside from this Facebook event, what else are you doing to market your show in order to ensure that the seats are filled with paying customers who will likely continue to come back and see more of your shows? What else have you considered doing? Why did you choose to do this?

2. So far, how has this Facebook event contributed to ensuring that the seats are filled with paying customers who will likely continue to come back and see more of your shows? How does this contribution stack up against alternative marketing strategies – or no marketing at all?

To these I’d add the following:

3. Why do you want an audience? Why should someone see your show, as opposed to watching reruns of 30 Rock? Do you have a unique viewpoint to share? Has your group undergone a recent change in theme or style that deserves attention? Are you testing out different formats and looking for feedback? Or do you just want asses in seats? (I don’t mean the “just” in that last one as dismissively as it might read)

Answering question #3 should make a difference in not only who you target (large groups vs. select performers), but in how you target them. “Hey, come see my new improv troupe” tends to get overlooked. “Hey, we’re trying this new format that got huge buzz in New York last summer” is more compelling – to a recipient who cares about improv formats. If you know why you want an audience, you’ll know which audience to target.

Liz closes with addressing my point on the dilemma between art and friendship, “the last refuge of the natural misanthrope who finds himself also doing some type of art.” I don’t know that art justifies my misanthropy – gin does most of the heavy lifting there – but I’ll concede I drew the point a little broad.

The fact is, tension between being good to others and being successful in personal pursuits is universal – whether you’re an artist, a politician, a scientist or the world’s best garbage collector. Some people are good at managing this tension; some are not.

While this is true, art is unique, or at least an edge case, in that it’s not very rewarding. There’s no money in it and the fame, if any comes, is fleeting. You have to take pleasure in art for its own sake, which is a self-centered thing to do.

I’ve discussed this before, when Overthinking Season 1 of Treme.

Why is art such a struggle? Remember, art values the aesthetic over the utilitarian. Art deliberately avoids the utilitarian – the useful, the profitable, the merchandisable. You can make money off of art, but that’s largely out of your hands. If you want to make money, there are easier ways to do it.

Devoting yourself to improving your craft as a parent, a mechanic, a copywriter or a basketball player not only yields social dividends, but it comes with an extensive support structure. People love art, but they don’t understand the process. So indulging in the process takes a little more dedication. “I have to leave early because coach has me running two-a-days” gets more sympathy than “I have to leave early to go paint a sunset.”

Working hard at becoming an artist is fundamentally different* from working hard at any other task. The privacy required for composition, the conceit required for performance, guarantee that.

That said, Liz and I know people who prove that it’s possible to be both a dedicated performer and a great friend. I’ve even been known to pay for a round on occasion. So it can be done. But it’s not easy.

____________
* Different, not nobler. Art is no nobler than any other craft, unless you mean the Versailles sense of “noble,” i.e. “indulgent; requiring luxury to patronize.”

I have a new unit of measurement called the “caseyanthony.”

It is the minimum amount of media saturation required for me to be informed about something that I have no interest in.

I will click on just about every link I find on Breaking Bad, predator drones, Gene Wolfe or top shelf whiskey. Marginal developments in those fields leap into my field of view.

But I’ve never seen a news report, read an article or found a blog post about Casey Anthony. And yet! Through the sheer humidity of coverage and commentary, I’m aware that:


  1. She’s a woman.

  2. She was on trial for killing a person or persons.

  3. She was found not guilty of that charge yesterday.

That’s all I know. I couldn’t tell you which state she lived in, how many people she was supposed to have killed, what their relation was to her, or any of the material circumstances that informed the not guilty verdict. If you want intelligent commentary on the Casey Anthony trial, stop reading right now.

But solely with the information above, I could write a decent Craig Ferguson monologue for The Late Late Show. Or at least a callback joke 3 weeks from now. And I could hold up the quieter end of a bar conversation (“Casey Anthony? I know, right?”). So the information I have about Casey Anthony renders me employable and sociable.

My ability to get “informed” (very loosely) even with a complete lack of curiosity testifies to the power of social media. Between the Facebook stati of a hundred contacts, the promotion of Huffington Post articles via thousands of “likes” and a slew of jokes on Twitter, I now know a very little bit about something. I surrounded myself with a permeable sphere of ignorance and the blogosphere squished through it.

How much buzz does it take to promote an event from total blank to a barely visible phenomenon? One caseyanthony’s worth.

My discovery of this new unit could revolutionize every social science (send MacArthur Fellowship nominations to prof.coldheart@periscopedepth.com). But the first thing that came to mind was: damn, this is why kids keep failing classes! It’s the rare nerd who is genuinely curious about the cotton gin, Silas Marner or the quadratic formula. Some kids have parents at home who’ll supplement the rewards/punishments treadmill, so that helps. But the vast majority of kids show up at school not just unknowing, but uncaring, of Eleanor of Aquitaine.

I’ve spent the past six months living a productive life full of competing interests, wonderful friends and work that requires a lot of concentration. To breach those defenses to plant the seed of Casey Anthony awareness in my mind has taken (A) millions of dollars of media coverage and (B) the uncoordinated effort of dozens of unconnected friends. Not just deliberate effort, but order emergent from chaos. My bare minimum knowledge is a result of both immense planning and unplannable mass action.

Even that hasn’t inspired me to learn more. But if you asked me to write an essay about her, I could get a C-minus.

If it took that much effort just to instill awareness in me, what chance does Eli Whitney have?

I didn’t get the point of LivingSocial’s viral promotion on Wednesday, though that didn’t stop me from participating.

Buying a $20 Amazon gift card for $10 is, essentially, like buying a $20 bill for $10. Someone offers you this deal; your first instinct is to look for a catch. Your second: to act on it before the idiot changes their mind. Your third: to tell all your friends about the money launderer changing tens for twenties down by the bus stop.

My friend Jim pointed me to a blog post that explained all. As soon as I read the words “LivingSocial, the deal-a-day site in which Amazon just invested $175 million,” the tension in my mind eased. Not that I had any problem taking Amazon’s money. But business decisions – marketing decisions especially – have to make some kind of sense to me, or my head starts to hurt.

The beauty of Wednesday’s promotion was that it took advantage of the second and third instincts outlined above to vastly swell Living Social’s user base and market buzz. They made no effort to promote it, aside from possibly their daily e-mails to subscribers (not being a subscriber before Wednesday, I can’t say for certain). And yet, for a mere $13 million out of Amazon’s pocket, they triggered awareness and action in exactly the segment they need to target – online, deal-seeking, social-media-active people.

Compare that to Groupon’s big marketing push: their pre-game ad buy in the upcoming Super Bowl. No word yet on how much they spent, but considering inventory during the game itself goes for $3 million a slot, I’ll bet they paid near $13MM or more. (They would have bought time during the game, but all the commercial slots sold out in October).

Groupon’s the apex predator in the daily-deals market right now. If they’re going to grow market share at all, they need to reach people who traditionally don’t buy online coupons. Super Bowl viewers certainly encompass that audience (among others).

So Groupon’s trying to grow their market, while Living Social’s trying to poach the existing market away. Someone with better business savvy than I can decode which is the winning strategy. I’m happy to just pick up some free ten dollar bills.

So I joined Twitter.

You can tell a new technology or medium will be revolutionary when everyone’s talking about it and no one agrees on what it means. Mainstream media outlets think Twitter is the next communication breakthrough, whereas the marketers on AdAge think microblogging is niche. I don’t recall anyone talking this way about Orkut. So while Twitter may not be the platform of the future, it’s at least an arrow pointing the way.

That said, most people make the same mistake with Twitter that they do with Facebook or their weblog. They think of Twitter as an easier way to share things with their friends. That’s not true. You have a very small number of genuine friends (maybe as few as 2, maybe as many as 20). You have a lot of Twitter followers.

When you fill your Facebook page with passive-aggressive complaints about coworkers or jealous acquaintances, you might think you’re sending a message to the right audience. Instead, you’re broadcasting a message to the entire world – a message that will remain until a massive electromagnetic pulse shorts out the digital planet – and hoping that the right audience listens.

Twitter and Facebook might be a way to make new friends. I’ve certainly used it for that. But “friends” have an existence off of social media. You go drinking with them. You stand behind them at their weddings. You lie to them about how good their hair looks. Those experiences, social media can not (yet) duplicate.

So what will I use Twitter for? To entertain people. Let me know how I do.